How long will it take to receive my order?

We pack orders every business day. Delivery in Slovakia usually takes 2–3 business days. Delivery time abroad depends on the selected carrier and the destination country.

How can I track my order?

After sending your order, you will receive an email with the tracking number of your shipment. You can track the delivery status directly on the carrier's website (Packeta, Slovak Post or SPS) depending on the selected delivery method.

Do you ship goods abroad?

Yes, we ship goods to and outside the whole of Europe - we deliver to most countries of the world. Exact shipping prices to your country can be found when you complete your order.

I have never received my order, what should I do?

Check the tracking link in the email we sent you when you placed your order. If your shipment still hasn't arrived, please contact us at eshop@andreine.com or call +421 910 211 129 .

What is your return policy?

You have the right to return the goods within 14 days of receipt without giving a reason. The goods must be undamaged, unused and unworn. Report the return to eshop@andreine.com or call +421 910 211 129.

Can I exchange goods?

To exchange goods, contact us at eshop@andreine.com or call +421 910 211 129. You can also return the goods within 14 days from downloads.

How does the loyalty program work?

For every €1 spent on a purchase, you will receive 1 point (1 point = €0.03). Additional points: registration = 100 points, birthday bonus = 100 points, product review = 20 points, friend recommendation = 20 points. You can redeem the points as an instant discount directly in the shopping cart. Shipping costs are not included in the points. The points are valid for 12 months. Points cannot be combined with a discount code. The loyalty program is activated automatically after registration at andreine.com.